PAYMENT

We use PayPal for processing credit card payments. If you have trouble making a payment through PayPal, please let us know so that we can make other arrangements for your order. Note that you do not need a PayPal account in order to use PayPal.

SALES TAX

elsa+sam is located in Oregon, therefore we charge no sales tax.

SHIPPING / HANDLING

Domestic shipping is currently free!

INTERNATIONAL SHIPPING

We do ship internationally, please send us an email at info@elsasam.com with the item you are interested in and the country you are located in. We will reply as quickly as possible with the shipping rates.

RETURN POLICY

Merchandise purchased from elsasam.com may be returned for store credit or exchange within 15 days of purchase if in original condition and packaging and is accompanied with receipt. Store credit is valid for one year from date of issue. Shipping costs will not be refunded or credited. All costs for return shipment are the responsibility of the customer. To make a return, send an email to info@elsasam.com, include your order number and the item you are returning. We’ll reply with a return authorization number which you will need to include in the address field on your package.

Send the package to:

elsa+sam
Return Authorization # (insert yours here)
4314 SE Hawthorne Blvd.
Portland, OR 97215

If you receive an item that is damaged or broken, notify us and we’ll send a replacement.

elsa+sam must be notified within seven days of delivery of all damaged goods.

Online purchases may be canceled within 24 hours.